Refund and Returns Policy

At Newsafeantivirus, we prioritize customer satisfaction and strive to provide high-quality antivirus solutions. We understand that there may be circumstances where you need a refund or replacement, and we have established this policy to ensure transparency and fairness in all transactions. This document outlines the conditions under which refunds, returns, and cancellations are accepted, along with the steps to follow in case you need assistance.

1. General Refund Policy

We offer a 7-day money-back guarantee for eligible products. If you are not satisfied with your purchase due to a valid reason as outlined in this policy, you may request a refund within 7 days of the purchase date. However, refunds are subject to certain conditions to prevent misuse or fraudulent claims.

Our refund policy applies to software licenses, antivirus subscriptions, and digital services purchased directly from Newsafeantivirus. Customers who have purchased through third-party vendors or unauthorized sellers must refer to the policies of those sellers for refund and return options.

2. Refund Eligibility Criteria

A refund may be issued under the following circumstances:

2.1 Defective or Non-Functional Product

If the antivirus software you purchased does not work as advertised, is defective, or encounters technical issues that prevent proper activation, you may request a refund. Before a refund is processed, our support team will attempt to resolve the issue through troubleshooting.

2.2 Incorrect Product Delivered

If you have received a product different from the one you ordered, please notify us immediately. We will verify your claim and either provide a refund or replace it with the correct product.

2.3 Non-Delivery of Product

If you do not receive your digital product (license key, download link, or activation code) within 24 hours after payment confirmation, please check your spam/junk folder. If the product is still not received, contact us, and we will re-send the details. If the issue is not resolved, you may request a refund.

2.4 Duplicate Purchase

If you accidentally purchased the same product more than once, and can provide proof of duplicate transactions, we will process a refund for the additional purchase.

3. Non-Refundable Conditions

A refund request will be denied in the following scenarios:

3.1 Product Already Activated

Once a license key has been successfully activated, we cannot offer a refund, as the digital product is considered used. Activation records are verified before processing any refund requests.

3.2 Change of Mind

Refunds are not provided for customers who decide they no longer want the product after purchase. We encourage customers to read product descriptions and system requirements carefully before making a purchase.

3.3 Compatibility Issues

It is the customer’s responsibility to check system compatibility before purchasing. Refunds are not granted for devices that do not meet the minimum system requirements or if the software is incompatible with the user’s system.

3.4 Third-Party Purchases

If you purchased the software from a third-party vendor or an unauthorized reseller, we are not responsible for refund processing. You must contact the seller directly for refund options.

3.5 Unauthorized Use or Account Breach

If a license key has been shared, leaked, or misused due to negligence on the customer’s part, Newsafeantivirus is not responsible for refunding or replacing the product.

4. Refund Request Process

To ensure a smooth and efficient refund process, follow these steps:

4.1 Contact Customer Support

Send an email to support@newsafeantivirus.store with the subject line: “Refund Request – [Order Number]”.

4.2 Provide Necessary Details

Include the following details in your refund request:

  • Full Name
  • Order Number
  • Purchase Date
  • Reason for Refund
  • Supporting Evidence (screenshots of errors, proof of duplicate transaction, etc.)

4.3 Evaluation Process

Our support team will review your request within 3 business days and may reach out for additional information.

4.4 Refund Approval or Rejection

  • If approved, the refund will be processed within 7 business days to the original payment method.
  • If denied, we will provide a detailed explanation of why the request was rejected.

5. Product Exchange & Replacement Policy

If you receive an incorrect or defective product, you may request a replacement instead of a refund.

5.1 Conditions for Exchange

  • The request must be made within 7 days of purchase.
  • The product key must not have been activated.
  • The incorrect or defective product must be verified by our support team.

5.2 Replacement Process

  • Contact our support team with order details and proof of the issue.
  • Upon verification, we will issue a replacement license key or provide a new download link.

6. Cancellation Policy

Customers can cancel certain types of purchases under specific conditions:

6.1 Subscription-Based Products

If you have purchased a subscription-based antivirus product, you can cancel auto-renewal anytime before the next billing cycle. Refunds are only available if:

  • The cancellation is requested within 7 days of initial purchase.
  • The subscription has not been activated.

6.2 One-Time Purchases

Once activated, one-time license purchases cannot be canceled or refunded.

7. Chargeback & Fraud Prevention

To prevent misuse of our refund policy, we take strict measures against fraudulent claims:

7.1 Chargeback Policy

  • Customers who initiate unauthorized chargebacks without contacting us first may be permanently banned from purchasing future products.
  • We reserve the right to dispute fraudulent chargebacks and take necessary legal action.

7.2 Fraudulent Refund Claims

  • Multiple refund requests from the same user or fake claims will be rejected.
  • Users found abusing our refund policy will be blacklisted from future purchases.

8. Contact Information

For refund requests, returns, or any assistance, reach out to our support team:

We aim to respond to all queries within 24 hours during business days.

9. Policy Changes & Updates

PC-Safe Store reserves the right to modify this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically to stay informed about any updates.

10. Consumer Rights

This policy is designed to comply with applicable consumer protection laws. If you believe your rights have been violated or need further clarification, you may contact us or consult relevant consumer protection authorities in your region.

Conclusion

At Newsafeantivirus, we are committed to providing top-quality antivirus solutions and excellent customer service. Our refund and return policy ensures a fair and transparent process while protecting both our business and our valued customers. If you have any concerns or need assistance, our support team is always here to help.

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